Having computer problems? Want them resolved?

Whether your list is long or short, those computer problems make it frustrating to use your computer, tablet or phone.

 

Help is available ⁠— it’s just an email or phone call away.

ServicesRequest an Appointment

Services

Nearly all of the following services can be provided via remote support.  A few (where noted) can only be done with an on-site visit.
While COVID-19 restrictions are in effect, on-site visits are limited to emergencies only.

Computer tune-up, reconfiguring software and the operating system

When programs are not working properly, they can be reconfigured, repaired, or reinstalled to correct the behavior. 

Installation of new applications

If there’s a new program you’d like to use, I can install and configure it for you.

Virus and other malware removal + prevention

Are your computers adequately protected from the threat of viruses?  Once infected, your computer may run very slowly or simply not perform the basic functions you need.  I can perform a virus audit, rebuild damaged software, install what you need, and provide you and your family with valuable training to help you prevent your computer from getting infected again.

Printer setup + troubleshooting

Is your printer working as it should? Are there features you’d like to use but are not accessible? I can configure your printer and devices so that you can make use of all the capabilities.  Depending on the printer model, many adjustments can be made via the printer’s network interface.

Cell phones, tablets, and eReader setup (on-site visit)

Today’s mobile devices are your connection to family, friends, home and work.  If there are issues you’re having, I can help resolve them.  Or it it’s still in the box, I can set it up for you and show you how you can use it.

New computer setup + data transfer (on-site visit)

The transition to a new computer doesn’t have to be daunting. I’ll make sure you have a problem-free and seamless upgrade.

Data Backup + Recovery
Safeguard your data with regular backups. Do you have information on your computer that you wouldn’t want to lose? Make sure you’ve got a working automatic backup process keeping your files safe.
Network adjustments + improvements (on-site visit)

Does your network allow you to use your devices the way you’d like to? Do you have a strong wireless signal in the areas where you need it? Let me resolve such issues for you.

Software training for common applications

Hands-on training is the best way for most people to learn to use the computer effectively. First, we assess your needs and skills, and then we’ll tailor your training to bring you to the level you wish to achieve.

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What Clients have written

"I no longer spend days feeling frustrated

when something won’t work. I call Eric and he resolves it. He has a calm and patient way of thinking through a problem. He explains his solutions using clear non-technical language. He is mindful about keeping costs down and he is conscientious about follow through.
Eric has made a very positive difference to my relationship with my computers!”

– Nancy L.

"A business card arrived through my mailbox

a few years ago and since I was having computer issues, I decided to give Eric a call; and I am so glad that I did! (I am a reasonably good user – but completely useless technically.)
Eric is always readily contactable, by phone or email; always willing to make an appointment exactly when one chooses; and always solves the problem. As well as being very knowledgeable, he is extremely calm and very pleasant. (And his rates are reasonable too!)
Thanks, Eric – you’ve saved my sanity many times!”

Gini H.

"Always able to help and very knowledgeable

with everything.  Very honest and reliable service, I recommend you at every opportunity.”

– Conrad B.

"I have called upon the services

of Eric Laengert of Computer Guy on Call.  I have consistently found him quick to respond to an emergency, and very competent when he arrives.  I will continue to call upon him when needed, and can recommend him without reservation.”

– Peter D.