Nearly all of the following services can be provided via remote support. A few (where noted) can only be done with an on-site visit.
While COVID-19 restrictions are in effect, on-site visits are limited to emergencies only.
Computer tune-up, reconfiguring software and the operating system
When programs are not working properly, they can be reconfigured, repaired, or reinstalled to correct the behavior.
Installation of new applications
If there’s a new program you’d like to use, I can install and configure it for you.
Virus and other malware removal + prevention
Are your computers adequately protected from the threat of viruses? Once infected, your computer may run very slowly or simply not perform the basic functions you need. I can perform a virus audit, rebuild damaged software, install what you need, and provide you and your family with valuable training to help you prevent your computer from getting infected again.
Printer setup + troubleshooting
Is your printer working as it should? Are there features you’d like to use but are not accessible? I can configure your printer and devices so that you can make use of all the capabilities. Depending on the printer model, many adjustments can be made via the printer’s network interface.
Cell phones, tablets, and eReader setup (on-site visit)
Today’s mobile devices are your connection to family, friends, home and work. If there are issues you’re having, I can help resolve them. Or it it’s still in the box, I can set it up for you and show you how you can use it.
New computer setup + data transfer (on-site visit)
The transition to a new computer doesn’t have to be daunting. I’ll make sure you have a problem-free and seamless upgrade.
Data Backup + Recovery
Network adjustments + improvements (on-site visit)
Does your network allow you to use your devices the way you’d like to? Do you have a strong wireless signal in the areas where you need it? Let me resolve such issues for you.
Software training for common applications
Hands-on training is the best way for most people to learn to use the computer effectively. First, we assess your needs and skills, and then we’ll tailor your training to bring you to the level you wish to achieve.
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